Hm | Operations Management homework help

 

STEPPING INTO MANAGEMENT.

 

Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

 

break, so be sure that you have seen the entire question and all the answers before choosing an answer.

 

1. _______ management theory suggests we should encourage team building and listen to new ideas.

 

A. Organizational development

 

B. Contingency

 

C. Management as discipline

 

D. Entrepreneurial

 

2. _______ theory works to increase the health of work processes, communication, and shared goals.

 

A. Management as discipline

 

B. Entrepreneurial

 

C. Systems

 

D. Organizational development

 

3. _______ supported simplification and decentralization, with emphasis on quality improvement.

 

A. Taylor

 

B. Weber

 

C. Fayol

 

D. Drucker

 

4. _______ consists of determining whether plans are being carried out and progress is being made toward

 

objectives.

 

A. Planning

 

B. Influencing

 

C. Controlling

 

D. Organizing

 

5. Resource allocator is one of the _______ roles.

 

A. informational

 

B. decisional

 

C. negotiational

 

D. interpersonal

 

6. All other things being equal, the difference between a good supervisor and a poor supervisor is better

 

A. organizational rules.

 

B. education.

 

C. staff.

 

D. managerial skills.

 

7. Which of the following is not one of a manager’s four areas of responsibility?

 

A. Maintaining good relationships with other managers

 

B. Speaking one’s mind always

 

C. Being a competent subordinate

 

D. Being a good boss

 

8. When a manager serves as a liaison between different departments, he or she is acting in a/an _______

 

role.

 

A. interpersonal

 

B. decisional

 

C. informational

 

D. relational

 

9. Positional authority is based on

 

A. qualities of the manager.

 

B. authority of superior over subordinate.

 

C. laws and procedures.

 

D. the ability to direct complex processes.

 

10. A manager can delegate most duties except

 

A. writing policies.

 

B. evaluating employees.

 

C. planning.

 

D. organizing.

 

11. The acceptance theory holds that managerial authority depends on four conditions. Which of the

 

following is not one of the conditions?

 

A. Employees must think the manager’s directives are fair.

 

B. Employees must think the directive is in keeping with organizational objectives.

 

C. Employees must understand what the manager wants.

 

D. Employees must be able to comply with the directives.

 

12. _______ is/are vested in the organizational position and not the individual manager.

 

A. Authority

 

B. Delegation

 

C. Managerial functions

 

D. Responsibility

 

13. Which of the following is not one of the Katz skills?

 

A. Human relations skills

 

B. Technical skills

 

C. Budgeting skills

 

D. Conceptual skills

 

14. _______ first developed systems theory.

 

A. Peters

 

B. Thom

 

C. Bertalanffy

 

D. Mintzberg

 

15. The supervisor’s job is to do which of the following?

 

A. Control employees’ work to improve efficiency.

 

B. Help employees fulfill their needs for recognition, achievement, and satisfaction.

 

C. Ensure employees achieve the organization’s objectives at the expense of their own.

 

D. Prevent employees from forming alliances, as they might conflict with the organization’s goals.

 

16. Which two entities served as models for management in the Industrial Revolution?

 

A. Churches and the military

 

B. Government and banks

 

C. Hospitals and churches

 

D. Military and government

 

17. The _______ of management theory holds that employees are creative and competent, and want

 

meaningful work.

 

A. classical school

 

B. human relations movement

 

C. management as discipline school

 

D. human resources school

 

18. In a _______ study, work is divided into its most fundamental elements, which are studied separately

 

and in relation to one another.

 

A. classic

 

B. therblig

 

C. motion

 

D. time

 

19. Chaos theory suggests that organizations

 

A. prefer instability.

 

B. tend toward simplicity.

 

C. seek structure.

 

D. resist planning.

 

End of exam

 

20. Which of the following best describes the Hawthorne effect?

 

A. The improvement in productivity that can take place when work conditions are improved

 

B. The increase in efficiency that can be achieved through systems theory

 

C. The feedback between managerial authority and employees’ acceptance of that authority

 

D. The change that occurs in people’s behavior when they know they’re being studied

 

PROCESSES AND PLANNING

 

.

 

Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

 

break, so be sure that you have seen the entire question and all the answers before choosing an answer.

 

1. _______ is the linking together of activities in a structured way, requiring delineation of roles and

 

relationships.

 

A. Collaboration

 

B. Specialization

 

C. Coordination

 

D. Cooperation

 

2. Which of the following statements about liability is true?

 

A. The borrowed servant doctrine applies only in the operating room.

 

B. Hiring physicians as independent contractors is a good way for the hospital to avoid vicarious liability for their mistakes.

 

C. Vicarious liability applies only to hospitalists and nurses.

 

D. Ostensible agency means that a hospital can be held liable for actions of physicians even if they’re not employees.

 

3. Which of the following injuries must be recorded for OSHA?

 

A. Contaminated needle stick

 

B. All these incidents must be recorded.

 

C. Falling-object injury requiring first aid

 

D. Clean needle stick

 

4. Ryan is preparing a capital request for new hospital beds with alarms that will help prevent patient falls

 

and in turn improve performance improvement scores. What is the most important factor he should

 

consider as he prepares his request?

 

A. Are the new beds comfortable for the patients?

 

B. Do they have the appropriate population for the beds?

 

C. Will the beds be used properly?

 

D. Do the new beds support the hospital’s strategic plan?

 

5. _______ is the process of collaborative goal setting by the manager and subordinate.

 

A. Visionary management

 

B. Management by objectives

 

C. Performance management

 

D. Management by integration

 

6. Which of the following should a nursing supervisor be most concerned with when developing forecasts?

 

A. The unemployment rate and trends in insurance coverage

 

B. Age and race demographics of the area

 

C. A shortage of medical students training as primary care physicians

 

D. A shortage of students pursuing nursing as a career

 

7. Robert is the surgical tech responsible for all equipment and products for the operating room where Dr.

 

Peters is performing surgery on Frank Riley’s left eye. He hands Nancy, the nurse who is responsible for

 

making sure that a time out occurs—verifying correct patient, correct surgery, and correct side—the lens

 

that Dr. Peters will use. After the surgery is completed, Robert notices that the packet for the lens was

 

marked “not for human use.” In this case, who would be liable if Mr. Riley wanted to sue?

 

A. Robert, because he didn’t notice that the lens wasn’t for human use

 

B. Both Dr. Peters and Robert

 

C. Dr. Peters, because he’s responsible for all actions in the operating room

 

D. Nancy, because she handed the lens to Dr. Peters

 

8. _______ can kill a brainstorming session, and lead to fewer alternative solutions being presented.

 

A. The Internet

 

B. Scientific data

 

C. Too many participants

 

D. Criticism

 

9. Which of the following words should be avoided as much as possible when communicating?

 

A. But

 

B. Also

 

C. Because

 

D. And

 

10. The specialization that occurs in the health care field leads to an increased need for

 

A. implementation.

 

B. coordination.

 

C. analysis.

 

D. ethics.

 

11. Which of the following tools is effective for complex projects with interdependent activities?

 

A. Organization manuals

 

B. Gantt charts

 

C. Imposed policies

 

D. PERT charts

 

12. David has to conduct safety evaluations for his staff to reduce the possibility of work injury. David has

 

three employees. Steve and Allison work from home two days a week and come into the office three days

 

a week. Rachel works from home only. What safety evaluations should be done?

 

A. Rachel’s home is the only location that must be evaluated.

 

B. All of their homes must be evaluated for safety in addition to the office.

 

C. Both Allison’s and Steve’s homes and the onsite office must be evaluated.

 

D. Only the onsite office where Allison and Steve work needs to be evaluated.

 

13. Which of the following forms of communication is the most formal?

 

A. Emails

 

B. Memos

 

C. Letters

 

D. Reports

 

14. The doctrine of respondeat superior applies to _______ only.

 

A. civil actions

 

B. negligence

 

C. criminal actions

 

D. malpractice

 

15. The aging of the Baby Boomers will be responsible for all of the following trends in the next few

 

decades except

 

A. growth of demand for nursing home care.

 

B. increased use of prescriptions.

 

C. changing food preferences in hospital patients.

 

D. pressure on Medicare funding.

 

16. A nurse places a newborn in a manual warmer. Policy states in such cases the nurse must monitor

 

every ten minutes. Fifteen minutes later, she realizes that she hasn’t turned down the temperature in the

 

warmer; she quickly returns and turns it off. No harm is done to the newborn. Which of the following

 

statements is true of this scenario?

 

A. Liability for any injuries would have been associated with the nurse only.

 

B. This would be an example of malpractice but not negligence.

 

C. The nurse committed a tort despite the fact that no harm was done.

 

D. If an injury had occurred, the nurse would have committed a tort.

 

17. Evan has been Becky’s supervisor for five years and has had to discipline Becky on numerous

 

occasions for not following protocol when giving medication to patients. Twice Becky has almost given the

 

wrong medication to a patient; luckily, she caught the mistake in time. If Becky does make a mistake and

 

gives medication to the wrong patient, who would be liable?

 

A. No one, mistakes happen

 

B. Evan, because he is the supervisor and failed to fire Becky due to her continuous negligence

 

C. Becky, for her continued negligence

 

D. Both Evan and Becky

 

18. Which of the following statements is true of coordination?

 

A. Coordination is implemented after the planning stage, when all decisions have been finalized.

 

End of exam

 

B. Coordination and organizing are separate tasks.

 

C. Coordination is irrelevant to the manager’s staffing function.

 

D. Poor coordination is often caused by the manager’s failure to delegate authority clearly.

 

19. When may an employer use selection criteria that screen out individuals with disabilities?

 

A. When the potential employee refuses to answer questions about the disability

 

B. When accommodation of the disability would be inconvenient

 

C. When the criterion is job related and necessary to the function of the job

 

D. Never—the ADA prohibits discrimination on the basis of disability

 

20. The first step in the decision-making process is to

 

A. evaluate alternatives.

 

B. develop alternatives.

 

C. define the problem.

 

D. analyze the problem.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ORGANIZING AND STAFFING

 

 

 

 

 

 

 

 

 

Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

 

break, so be sure that you have seen the entire question and all the answers before choosing an answer.

 

1. What factor determines how broad a span of supervision a manager can handle in supervising a

 

department?

 

A. Competence of subordinates

 

B. Available technology

 

C. Type of training the manager received

 

D. Budget

 

2. A/an _______ is an internal source of recruitment for job openings.

 

A. externship

 

B. internship

 

C. cooperative work arrangement

 

D. transfer

 

3. An informal group can be extremely beneficial to the manager in what way?

 

A. Helping train the new employees

 

B. Assisting the manager in delegating tasks

 

C. Help choose new employees

 

D. Taking over responsibility for certain tasks

 

4. Which of the following is not one of the key questions that the quality improvement team should be

 

asking?

 

A. Who is the customer of the process?

 

B. What are the key areas where problems have been seen in the past?

 

C. What is the best way to inspect the results of the process for quality?

 

D. What is the desired outcome of the process?

 

5. _______ analysis is the best way for the manager to develop job descriptions and job specifications.

 

A. Job

 

B. Role

 

C. Staff determination

 

D. Human resources

 

6. Which of the following statements about downsizing is false?

 

A. It’s accomplished with little input from employees.

 

B. It usually takes a long time to implement.

 

C. Loss of knowledgeable employees can result in loss of patients.

 

D. It hurts morale, which can hurt the bottom line.

 

7. José notices that there’s strong resistance to the changes he is making in the department and that the

 

resistance is mostly coming from a particular group of people. What should he do?

 

A. He should threaten to write them up if they continue to create problems.

 

B. He should attempt to suppress the group.

 

C. He should work to gain cooperation from both the group and its leader.

 

D. He should do nothing and continue on with the changes.

 

8. Which of the following statements about reorganization is true?

 

A. Managers shouldn’t waste their time reevaluating organizational structure and processes.

 

B. Organizational structure must be changed to accommodate changes in strategy.

 

C. An organization’s strategy must be adapted to its structure.

 

D. Once the structure is established, it shouldn’t be changed.

 

9. Which of the following is not one of the principles underlying formal organization theory?

 

A. Each person should report to one boss only.

 

B. Authority is the lifeblood of the managerial position.

 

C. The formal structure is the main network for organizing and managing the activities of the enterprise.

 

D. A manager can effectively supervise an unlimited number of subordinates so long as the organizational structure is sound.

 

10. When dealing with an informal group in the department, a manager’s best approach is to

 

A. acknowledge the group’s existence and understand it.

 

B. let Human Resources know about the group and its members.

 

C. institute sanctions against the group’s leader.

 

D. break up the group.

 

11. Pro re nata is a Latin term used for

 

A. telecommuting.

 

B. part time employees.

 

C. compressed scheduling.

 

D. flextime.

 

12. The human resources department is involved in all aspects of hiring a new employee except for which

 

of the following?

 

A. Retrieving candidates’ references

 

B. Recruiting the candidate

 

C. Conducting peer interviews

 

D. Relevant testing of the candidate

 

13. The human resources department has what type of authority?

 

A. Line

 

B. Functional

 

C. Command

 

D. Staff

 

14. Which of the following areas is the least likely to be outsourced by a health care facility?

 

A. Patient billing

 

B. Laundry

 

C. Nursing

 

D. Food service

 

15. While at lunch with Jess, another manager in the organization, Nicole discusses a dilemma in her

 

department regarding the way certain tasks are done. Jess advises Nicole to get feedback from the informal

 

group leader. Nicole thinks this isn’t a good idea because she doesn’t want anyone to think she is playing

 

favoritism with the leader. Who is correct?

 

A. Both Jess and Nicole are correct.

 

B. Nicole is correct.

 

C. Neither is correct.

 

D. Jess is correct.

 

16. Which of the following pieces of information can prospective employees be required to provide on the

 

job application?

 

A. Marital status

 

B. Birthplace

 

C. Degree attained

 

D. Age

 

17. The infection control committee is an example of a/an _______ committee.

 

A. standing

 

B. ad hoc

 

C. temporary

 

D. discussional

 

18. What functions do staff personnel serve in an organization?

 

A. Administrative

 

B. Decision making

 

C. Command

 

D. Advisory

 

19. Which of the following positions does not have line authority?

 

A. Subordinate managers

 

End of exam

 

B. Administrators

 

C. Assistant-to

 

D. Manager

 

20. Which of the following is not part of the process of delegation?

 

A. Assigning duties and defining expected results

 

B. Creating a responsibility to perform the assigned duties satisfactorily

 

C. Asking permission to delegate from the chain of command

 

D. Granting authority to subordinates to make decisions and use resources

 

 

 

 

 

 

 

 

 

INFLUENCE, CONTROL, AND LABOR RELATIONS

 

Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

 

break, so be sure that you have seen the entire question and all the answers before choosing an answer.

 

1. All of the following are part of Kotter’s Eight Steps to effect change, except

 

A. building a guiding team.

 

B. generating short-term wins.

 

C. empowering broad-based action.

 

D. thawing and refreezing.

 

2. _______ is the practice of ignoring cultural differences among employees.

 

A. Cultural blindness

 

B. Multiculturalism

 

C. Social responsibility

 

D. Cultural responsibility

 

3. A lack of interest and initiative and the loss of high-potential employees are potential drawbacks of the

 

_______ style of supervision.

 

A. 4 Es

 

B. Theory Z

 

C. autocratic

 

D. consultative

 

4. Which of the following is the most desirable way for people to resolve frustration and anxiety?

 

A. Problem-solving behavior

 

B. Retreat

 

C. Resignation

 

D. Detour behavior

 

5. Which of the following is the main reason why employees vote to join a union?

 

A. Some of their needs aren’t being met on the job.

 

B. They don’t understand the consequences of their actions.

 

C. They feel threatened and vote out of fear.

 

D. They’ve been tricked into betraying their employer.

 

6. Ideally, control should be a/an _______ function.

 

A. anticipatory

 

B. reactive

 

C. corrective

 

D. retrospective

 

7. Which productivity measurement technique requires employees to note what they do during specific

 

intervals throughout the day for several days?

 

A. Time studies

 

B. Direct observation

 

C. Time ladders

 

D. Motion studies

 

8. Which of the following is not part of the 4 Es approach?

 

A. Exemplify

 

B. Empathize

 

C. Engage

 

D. Educate

 

9. What does force-field analysis involve?

 

A. Using autocratic management techniques to enforce change

 

B. Discussing the pros and cons of change with employees to overcome resistance

 

C. Building teams to study a problem facing the department

 

D. Determining what internal changes need to occur to respond to changes in the external environment

 

10. Chris notices that one of her employees isn’t having a good day. This particular employee is normally

 

upbeat and extremely motivated to do the job at hand, yet this day, she seems upset. What should Chris

 

do?

 

A. Continue to observe the employee

 

B. Nothing; it’s not necessary to do anything about it

 

C. Encourage the employee to talk freely about whatever is bothering her

 

D. Tell the employee to get over it and focus on the job

 

11. Which of the following statements about leaders is false?

 

A. Leaders must be able to communicate with peers, superiors, subordinates, and customers.

 

B. Leaders often exemplify professional and ethical conduct.

 

C. It’s not important for the leader to have knowledge of the health care environment.

 

D. Good leadership correlates with less employee turnover and more productivity and stability.

 

12. Which theory of leadership states that there’s no one best way to lead?

 

A. Contingency approach

 

B. Genetic theory

 

C. Trait theory

 

D. Attribute theory

 

13. What is the most important feature of the discipline without punishment concept?

 

A. Decision-making leave

 

B. Counseling sessions

 

C. Suspension without pay

 

D. Peer pressure

 

14. The _______ budget determines whether capital items can be purchased.

 

A. capital

 

B. operations

 

C. cash

 

D. revenue and expense

 

15. Which of the following is something a leader does that a mere manager does not do?

 

A. Inspire

 

B. Plan

 

C. Control

 

D. Influence

 

16. _______ roles are employee centered and provide satisfaction for the individual needs of the group’s

 

members.

 

A. Follower factor

 

B. Task-oriented

 

C. Emotive leadership

 

D. Synthesizer

 

17. The _______ style of leadership minimizes the involvement by subordinates in their jobs.

 

A. Theory Y

 

B. autocratic

 

C. consultative

 

D. democratic

 

18. _______ theory examines how and why people choose a particular behavior to accomplish a goal.

 

A. Need

 

B. Process

 

C. ERG

 

D. Content

 

19. Which of the following is a manager allowed to do during union-organizing negotiations?

 

A. Retaliate against employees because of their union activity

 

B. Request outside union officials to leave the facility

 

C. Interrogate employees or coerce them with promises if the unionization fails

 

D. Conduct surveillance on employees to determine the level of union sentiment

 

End of exam

 

20. What is meant by allocation of costs?

 

A. The cost of non-revenue-producing departments is divided up among the revenue-producing departments.

 

B. The cost of capital expenditures is divided among the various departments within the facility.

 

C. Before purchasing new equipment, its long-term operating costs must be written into the budget.

 

D. The equipment used by each department is accounted for in its budget.

 

 

 

Research projects

 

 

 

BACKGROUND

 

Health care organizations closely align their mission statement

 

and strategic statement to both their internal

 

organization as well as their marketing approach to the external

 

market to capture more customers.

 

GOAL

 

This project is designed to help you demonstrate your understanding

 

of how a health care organization’s mission

 

statement and strategic statement can be used to target a

 

specific type of health care customer. This project will also

 

enhance your writing, research, and critical-thinking skills.

 

PROCEDURES

 

Step 1

 

Go to http://lessons.pennfoster.com/pdf/sp0754.pdf and

 

read the instructions for research projects.

 

Step 2

 

Choose a hospital organization and begin researching

 

answers to the following questions. Locate answers to the

 

questions, and then write your findings in your own words.

 

1. What is the organizational structure of your chosen

 

organization (board of trustees, corporate, etc.)?

 

2. What is the mission or strategic statement of your organization?

 

3. What kind of services does the organization provide

 

(i.e., what types of surgery or patient care)?

 

4. Do a SWOT analysis on the organization. What are the

 

weaknesses and strengths of the organization?

 

55

 

Grraaddeedd PPrroojjeecctt

 

5. Give a brief description of the organization, where it’s

 

located, when it was founded, whether it’s gotten any

 

outstanding awards or achievements, etc.

 

6. Describe the general population surrounding the organization.

 

You may need to use additional research sources and other

 

Web sites to complete your project. You must use appropriate

 

citation throughout your paper, and you must include a reference

 

page with the project. You can use sites such as the

 

Census Bureau to answer some of the questions.

 

WRITING GUIDELINES

 

1. Type your submission, double-spaced, in a standard

 

print font, size 12. Use a standard document format with

 

1-inch margins. (Do not use any fancy or cursive fonts.)

 

2. Include the following information at the top of your

 

paper:

 

a. Name and address

 

b. Student number

 

c. Course title and number (Health Care Management:

 

ALH225)

 

d. Research project number (51681000)

 

3. Read the assignment carefully and answer each

 

question.

 

4. Be specific. Limit your submission to the questions

 

asked and issues mentioned.

 

5. Include a reference page that lists Web sites, journals, or

 

any other references used in preparing the submission.

 

6. Proofread your work carefully. Check for correct spelling,

 

grammar, punctuation, and capitalization.

 

56

 

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